Custom-Made Products

Most Wall Display products are made specifically for each customer and cannot be resold.

For this reason, custom-made products are not eligible for return, exchange, or refund once production has started, unless the item is confirmed to be defective, damaged, or incorrectly produced by Wall Display.

This includes, but is not limited to:

• Custom-size wallpaper
• Wall murals
• Wallpaper printed to specific wall measurements
• Personalized artwork or design orders
• Custom wall art prints
• Canvas prints
• Special material or made-to-order products

Eligible Refund or Replacement Cases

You may be eligible for a refund, replacement, or correction if:

• The product arrives damaged.
• The product has a confirmed printing or production defect.
• You receive the wrong item.
• The product is significantly different from the approved order details.
• The size, material, or design was produced incorrectly by Wall Display.

All requests are subject to review by our team.

Non-Eligible Cases

Refunds, returns, or replacements will not be approved in the following cases:

• Incorrect wall measurements provided by the customer.
• Artwork, image, or file quality issues from customer-supplied files.
• Low-resolution images, blurry files, screenshots, or compressed artwork supplied by the customer.
• Design, color, or layout details that were approved before production.
• Slight color variation between screen preview and final printed product.
• Change of mind after production has started.
• Customer ordering the wrong size, material, or design.
• Products damaged after delivery due to handling, storage, installation, or misuse.
• Installation issues caused by wall condition, moisture, cracks, dust, uneven surfaces, paint failure, or water leakage.
• Wallpaper installed by the customer or a third party without Wall Display’s installation service.
• Products that have already been installed, used, cut, trimmed, or modified.

Color Variation

We make every reasonable effort to print accurate and high-quality colors. However, printed colors may appear slightly different from what you see on a phone, tablet, laptop, or monitor.

This is normal because screens are backlit, every device displays colors differently, and wallpaper materials may have different textures and finishes.

Slight color differences are not considered a defect and do not qualify for a refund or replacement.

Damaged or Defective Items

If your order arrives damaged or you believe there is a production defect, please contact us within 2 days of delivery.

To help us review your request, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging, if damaged
• A description of the issue
• Any relevant delivery or installation details

Requests submitted after 2 days from delivery may not be eligible for refund, replacement, or correction.

Return and Review Process

To request a refund, replacement, or correction, please contact our support team before sending anything back.

Please do not return any item without confirmation from Wall Display.

Once we receive your request, our team will review the details and may ask for additional photos, videos, or information. If the issue is approved, we will confirm the next step, which may include a replacement, correction, partial refund, full refund, or return instructions.

Return Shipping

If a return is approved due to a confirmed error by Wall Display, we will advise you on the return process.

If the return is approved for any other reason, the customer may be responsible for return shipping costs.

Returned items must be packed securely and sent in their original condition where possible.

Refund Processing

Once a refund is approved, it will be processed to the original payment method used for the order.

Refund processing usually takes up to 4 to 5 business days from our side after approval. Your bank, card provider, or payment provider may take additional time to reflect the amount in your account.

Shipping, delivery, design, measurement, or installation fees may not be refundable unless the issue was caused by Wall Display.

Order Cancellation

Orders can only be cancelled before production begins.

Once production, printing, artwork preparation, material cutting, or custom work has started, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible.

Installation-Related Issues

If Wall Display provides installation, any concern related to installation must be reported as soon as possible after completion.

Wallpaper installation depends on wall condition, paint quality, surface preparation, moisture level, and site readiness.

Wall Display is not responsible for installation problems caused by unsuitable wall conditions, hidden moisture, cracks, poor paint adhesion, dust, uneven surfaces, water leakage, or changes made after installation.

Replacements

If a replacement is approved, Wall Display will reproduce the affected item or affected section based on the original approved order details.

Replacement timelines may vary depending on material availability, production schedule, and delivery or installation arrangements.

Contact Us

For any return, refund, or replacement request, please contact us:

Wall Display LLC
United Arab Emirates

Please include your order number, photos, and a clear description of the issue so we can assist you quickly.